What Network Solutions Covers
Network Solutions is the managed-services and security portfolio — the set of services Verizon Business operates on the customer's behalf, leaving policy and strategy with the customer while lifting day-to-day running into the managed-services team. The catalogue spans six working families: managed LAN and WLAN inside the customer's premises; managed SD-WAN overlay across underlay circuits; managed firewalls as the perimeter control point; DDoS protection at the network edge; advisory engagements for architecture and posture; and professional-services packages for design and implementation.
Customers come to managed services for one of three reasons. They want to consolidate vendors and stop juggling separate contracts for LAN, SD-WAN and security. They want a single operational throat to choke at 3 a.m. when a circuit degrades. Or they want to redeploy internal network engineers from keep-the-lights-on work onto higher-value projects. Managed services at Verizon Business address each of those — one contract, one NOC, one dashboard.
Service Mechanics
- Managed LAN: switches, Wi-Fi 6/7 access points, monitoring, firmware, change control.
- Managed SD-WAN: overlay, controller, policy tuning, 24/7 NOC, change windows.
- Managed security: perimeter firewalls, IPS/IDS, WAF, policy and incident response.
- DDoS protection: volumetric scrubbing and application-layer mitigation at the edge.
- Advisory and professional services: architecture review, design, implementation, cutover.
Managed LAN and WLAN
Managed LAN and WLAN put switching and wireless-access infrastructure inside the customer premise under Verizon Business operational control. Hardware is a certified-vendor stack — typically an enterprise switch line plus Wi-Fi 6 or Wi-Fi 7 access points with a centralised controller. Site surveys are run during design, heat-maps are produced for Wi-Fi coverage validation, VLAN and SSID architecture is specified and deployed, and the managed-services team handles firmware updates, monitoring, configuration changes and hardware replacement under an SLA.
Change-management windows follow ITIL-aligned risk classes with customer-approved change advisory for higher-risk changes. Monitoring dashboards in My Verizon show switch uplink utilisation, wireless client counts, DHCP pool health and radio performance. Role-scoped customer administrators see monitoring without edit rights where the operational model splits that way; otherwise customers retain full visibility and the managed-services team owns the operational work.
Managed SD-WAN
Managed SD-WAN extends the overlay-on-underlay pattern described on the Dedicated Network page into a fully-operated service. Verizon Business ships the SD-WAN edge hardware pre-staged to each site, installs it during the on-site cutover window, registers it to the regional controller and tunes per-application policy from there. Voice, video, bulk file transfer and administrative traffic each receive policy aligned with SLA requirements. Sub-second failover on path degradation is the default posture.
Ongoing operation includes continuous path-health monitoring, per-application SLA reporting, change management for policy tuning, 24/7 NOC response and integration with the support hub ticketing system. Overlay telemetry appears in the same My Verizon dashboard as the underlay — primary administrators see Fios circuit health and SD-WAN overlay health in one place.
Managed Security and DDoS Protection
Managed security covers perimeter firewalls, IPS/IDS, WAF for public-facing web traffic, and the incident-response workflow when detection triggers. Firewall policy is defined jointly with the customer during design and managed by the Verizon Business security operations team thereafter. Change windows follow ITIL-aligned risk classes. Detections are triaged by SOC analysts and escalated to the customer's named security contact on category thresholds.
DDoS protection runs at the network edge, upstream of the customer circuit. Volumetric floods — UDP amplification, SYN floods, reflection attacks — are absorbed at Verizon scrubbing centres before they reach the customer. Application-layer attacks (HTTP floods, Slowloris, Layer-7 API abuse) are handled through the integrated WAF rules. Post-event reports list vector, peak pps and bps, mitigation action and clean-traffic delivery metrics — useful for audit, for customer executive reporting and for root-cause analysis.
| Service | Included | Typical Scope |
|---|---|---|
| Managed LAN | Switches, monitoring, firmware, change control | Single-site or multi-site campus |
| Managed WLAN | Wi-Fi 6/7 APs, controller, site survey, heat-map | Office, retail, warehouse, campus |
| Managed SD-WAN | Edge, controller, policy tuning, NOC | Multi-site overlay, 5 – 5,000 sites |
| Managed Security | Firewall, IPS/IDS, WAF, SOC triage | Perimeter, DMZ, cloud-edge |
| DDoS Protection | Scrubbing, WAF, post-event reports | Public-facing circuits |
Advisory and Professional Services
Advisory engagements and professional-services packages supply the strategic and design layer around managed operations. Advisory work includes network-architecture reviews, security-posture assessments, migration-planning engagements and vendor-neutral RFP support. Engagements are run by senior architects with named industry specialties — financial services, healthcare, manufacturing, retail, federal — and are priced fixed-scope on statement-of-work basis or time-and-materials against a master services agreement.
Professional-services packages cover the design-through-cutover lifecycle for a specific programme. A typical SD-WAN professional-services engagement covers discovery, design, pilot at representative sites, staged rollout across the estate, training for the customer's internal operations team and optional managed-handover. Security programmes follow a comparable design-assess-implement-operate shape. Engagements integrate with federal frameworks — FTC privacy guidance and FCC regulated-service obligations where applicable — and with the customer's existing ITIL or DevOps posture.
Operational Surface and Service Integration
Every managed service appears in the same My Verizon dashboard used for Fios, wireless, IoT and voice. A primary administrator sees managed LAN health, SD-WAN overlay telemetry, firewall rule-hit counts, DDoS event history and advisory engagement deliverables in one place. Role-scoped administrators can be limited to specific services — a security administrator who sees firewalls and DDoS but not SD-WAN, for example — under role-based access governed by the business account primary admin.
Billing is integrated. Monthly invoices from the billing portal list managed-service recurring charges alongside underlay circuit fees, wireless lines, voice seats, POTS-replacement lines and PSTN minute overages. One statement covers everything. Professional-services engagements typically bill against the SOW on milestones. Advisory retainers bill monthly against an agreed retainer size.